Returns & Refund Policy
Katarina offers FREE RETURN SHIPPING ON ALL RETURNS except for APO, FPO and International Shipments.
You have 30 days from the date of receipt to return any item purchased from Katarina. All jewelry and watches must be returned in new, unworn condition with its original tag attached.
Before returning an item, you must request a Returned Merchandise Authorization (RMA) number and a "Free Return Label" will be emailed to you (Wherever Applicable) from our Customer Service Department who can be contacted via email. Be sure to indicate your order number (which appears on your invoice), the Product ID of the product(s) that you would like to return, your name and an e-mail address, and the reason for the return (please provide as much detail as possible).
Be certain to include the following along with the returned merchandise:
A copy of the original invoice
Send your returns via insured delivery service to:
132 East 43rd Street, #622
New York, NY 10017
Please be careful: You should not write jewelry, diamonds or other luxury-related words anywhere on the package, as this invites possible theft of the package.
Once the merchandise has been received at the Customer Service Center, we will inspect the goods and issue a credit to you for the applicable amount. Damaged or altered goods will be shipped back to you at your expense and no credit will be issued.